# vFulfill Academy

> Powering Hassle-Free eCommerce in India

## vFulfill Overview

- [🚀 All about vFulfill](https://knowledgebase.vfulfill.io/en/articles/10632752-all-about-vfulfill.md): vFulfill is a 100% DIY platform that enables global eCommerce entrepreneurs to discover & source winning products, and automate operations.
- [📝 How to Sign Up for vFulfill: A Step-by-Step Guide](https://knowledgebase.vfulfill.io/en/articles/11077204-how-to-sign-up-for-vfulfill-a-step-by-step-guide.md)

## Getting Started

- [⚡️ 9-Step DIY Framework to Onboard with vFulfill](https://knowledgebase.vfulfill.io/en/articles/11132632-9-step-diy-framework-to-onboard-with-vfulfill.md): The essential steps to kickstart your vFulfill journey and begin scaling your business.

## KYC & Account Configuration Essentials

- [🛍️ Connect & Manage Your Stores with vFulfill](https://knowledgebase.vfulfill.io/en/articles/11077215-connect-manage-your-stores-with-vfulfill.md): Learn how to link and manage your eCommerce stores seamlessly with vFulfill
- [📑 KYC Form Submission](https://knowledgebase.vfulfill.io/en/articles/11132954-kyc-form-submission.md): Learn how to complete your vFulfill KYC process quickly and get your wallet ready for use
- [🚚 Exploring the Service & Shipping Rate Cards](https://knowledgebase.vfulfill.io/en/articles/11125370-exploring-the-service-shipping-rate-cards.md): Learn to view your Service & manage your Shipment Rate Cards to optimize costs and shipping options for your orders
- [👉 Customise Your Account Settings Before Placing Orders](https://knowledgebase.vfulfill.io/en/articles/11194248-customise-your-account-settings-before-placing-orders.md): Set up your account settings to ensure smooth order processing.
- [✅ KYC Requirements for Individuals and Businesses Registered Outside India](https://knowledgebase.vfulfill.io/en/articles/11275075-kyc-requirements-for-individuals-and-businesses-registered-outside-india.md)
- [✅ KYC Requirements for Individuals and Businesses Registered in India](https://knowledgebase.vfulfill.io/en/articles/11274916-kyc-requirements-for-individuals-and-businesses-registered-in-india.md)
- [👩‍💼 How to Add Team Members and Manage User Permissions](https://knowledgebase.vfulfill.io/en/articles/15414487-how-to-add-team-members-and-manage-user-permissions.md): Learn how to create users and assign role-based access in your vFulfill account.

## Product Research Tool

- [🛍️ How to Add Products to Your Store](https://knowledgebase.vfulfill.io/en/articles/11647835-how-to-add-products-to-your-store.md): Learn how to add products to your store from vFulfill's Product Research Tool
- [🧩 How to Link Store Products with the vFulfill Catalog](https://knowledgebase.vfulfill.io/en/articles/11648215-how-to-link-store-products-with-the-vfulfill-catalog.md): Step-by-step process to link your store products with a vFulfill catalog product for smooth fulfillment.

## Request for Quotation & Sourcing the Product

- [📄 Understanding RFQs](https://knowledgebase.vfulfill.io/en/articles/11027708-understanding-rfqs.md): Learn how to raise a 'Request for Quotation' for any product around the world to get best landing cost, lowest possible MOQ, and lead time.
- [🧭 How to Track Your RFQ Status](https://knowledgebase.vfulfill.io/en/articles/11087899-how-to-track-your-rfq-status.md): Learn how to track your RFQs, understand different statuses, and take the right actions
- [🛒 Sourcing a product with vFulfill](https://knowledgebase.vfulfill.io/en/articles/11112031-sourcing-a-product-with-vfulfill.md): Understand the steps to source a product through your vFulfill account.
- [🧾 Understanding RFQ Credits](https://knowledgebase.vfulfill.io/en/articles/12793525-understanding-rfq-credits.md): A quick guide to help you know how your RFQ credits work — when they’re used, refunded, or adjusted.
- [✈️ Why vFulfill Product Prices May Appear Higher Than Alibaba Prices?](https://knowledgebase.vfulfill.io/en/articles/15699772-why-vfulfill-product-prices-may-appear-higher-than-alibaba-prices.md): Why vFulfill's product price looks higher than Alibaba's - and what the landed price actually includes

## Wallet - Add, Withdraw & Track Funds 

- [💰 Adding Funds to your vFulfill Wallet](https://knowledgebase.vfulfill.io/en/articles/11076867-adding-funds-to-your-vfulfill-wallet.md): Learn the process of adding funds to your vFulfill Wallet
- [🏦 COD Remittance: A Quick Overview](https://knowledgebase.vfulfill.io/en/articles/11077084-cod-remittance-a-quick-overview.md): This article is about- how COD remittance is processed, when it happens, and how you can track it.
- [🏧 How to Withdraw Funds from Your vFulfill Wallet](https://knowledgebase.vfulfill.io/en/articles/11083270-how-to-withdraw-funds-from-your-vfulfill-wallet.md): Learn how to withdraw funds from your vFulfill Wallet to your bank account and track the requests
- [💼 vFulfill Wallet Transactions Glossary](https://knowledgebase.vfulfill.io/en/articles/11507588-vfulfill-wallet-transactions-glossary.md): A complete guide to understanding all debits, credits, and refunds in your vFulfill Wallet.

## Managing Orders 

- [🛒 How to Place Orders to vFulfill ?](https://knowledgebase.vfulfill.io/en/articles/11879108-how-to-place-orders-to-vfulfill.md): A step-by-step guide to smoothly moving your orders from your store to fulfillment.
- [🚛 Orders Section Overview](https://knowledgebase.vfulfill.io/en/articles/11809219-orders-section-overview.md): Understand where to find new, processing, closed, or unplaced orders across different tabs
- [📚 Go-To Guide for Managing Orders with vFulfill](https://knowledgebase.vfulfill.io/en/articles/11880245-go-to-guide-for-managing-orders-with-vfulfill.md)
- [📘 How to Filter, Sort & Search in the Orders Section](https://knowledgebase.vfulfill.io/en/articles/11880228-how-to-filter-sort-search-in-the-orders-section.md): Learn how to quickly locate specific orders using different tools in your Orders section.
- [🙋 FAQ's Related to Orders](https://knowledgebase.vfulfill.io/en/articles/11879261-faq-s-related-to-orders.md): Quick answers to common questions about managing and processing your orders
- [🧾 Order-Level Information](https://knowledgebase.vfulfill.io/en/articles/11880176-order-level-information.md): Learn what each part of the Order Details Card means and how to use it effectively
- [📲 Activate WhatsApp Notifications for Your Customers](https://knowledgebase.vfulfill.io/en/articles/11194364-activate-whatsapp-notifications-for-your-customers.md): Set up WhatsApp notifications to keep customers updated and improve your order management process.
- [☎️ How to Use Order Management Services](https://knowledgebase.vfulfill.io/en/articles/15449890-how-to-use-order-management-services.md): Everything you need to know about Order Management Services, including features, pricing, eligibility, and activation.

## Shipments & NDRs

- [📮 How to Track Shipments with vFulfill?](https://knowledgebase.vfulfill.io/en/articles/12126889-how-to-track-shipments-with-vfulfill.md): Easily monitor the real-time status of all your orders, from packing to delivery or return.
- [🗳️ How to Manage NDRs in Your vFulfill Account](https://knowledgebase.vfulfill.io/en/articles/11361243-how-to-manage-ndrs-in-your-vfulfill-account.md): This article helps you manage NDRs effectively, covering common causes, actions to take, and tips for smooth deliveries.

## Order Support: Escalations & Requests

- [🚀 Delivered Escalations](https://knowledgebase.vfulfill.io/en/articles/10968580-delivered-escalations.md): Learn how & when to raise post delivery escalations in your vFulfill account.
- [📥 How to Raise a Delivered Request?](https://knowledgebase.vfulfill.io/en/articles/12154187-how-to-raise-a-delivered-request.md): Learn how to handle post-delivery concerns of the end customers.
- [🙋 What is Reverse Pickup \(RVP\), Replacement, and Refund Requests ?](https://knowledgebase.vfulfill.io/en/articles/12156787-what-is-reverse-pickup-rvp-replacement-and-refund-requests.md): Learn about the actions that you can take post-delivery of an order & how they work.
- [📦 Post-Delivery Order Support](https://knowledgebase.vfulfill.io/en/articles/12147756-post-delivery-order-support.md): This article explains how vFulfill supports you with post-delivery order concerns
- [📥 How to Raise a Delivered Escalation?](https://knowledgebase.vfulfill.io/en/articles/14464005-how-to-raise-a-delivered-escalation.md): Learn how and when to raise an escalation when something goes wrong after delivery - and how vFulfill supports you in resolving it.

## Product Updates

- [🇮🇳 Sourcing ki Azaadi - More RFQs. Better Prices](https://knowledgebase.vfulfill.io/en/articles/16414739-sourcing-ki-azaadi-more-rfqs-better-prices.md)

## vFulfill Platform Policies

- [✈️ vFulfill Sourcing Policy: Scope, Process, Timelines, and Special Cases](https://knowledgebase.vfulfill.io/en/articles/14798010-vfulfill-sourcing-policy-scope-process-timelines-and-special-cases.md): A clear and structured guide to how vFulfill sourcing works - covering scope, models, timelines, responsibilities, and how different situations are handled end to end.
- [💰Automated Credits for Claims Against Lost Shipments](https://knowledgebase.vfulfill.io/en/articles/11692954-automated-credits-for-claims-against-lost-shipments.md): This article covers vFulfill’s automated process for crediting lost shipment related claims.

## Platform RoundUps

- [🚀 Platform Roundup - April 2026](https://knowledgebase.vfulfill.io/en/articles/15039350-platform-roundup-april-2026.md)
- [🚀 Platform RoundUp - February 2026](https://knowledgebase.vfulfill.io/en/articles/14034239-platform-roundup-february-2026.md)
- [🚀 Platform Updates - August 2025](https://knowledgebase.vfulfill.io/en/articles/12129395-platform-updates-august-2025.md)
- [🚀 Platform RoundUp - September 2025](https://knowledgebase.vfulfill.io/en/articles/12528803-platform-roundup-september-2025.md)
- [🚀 Platform RoundUp – October 2025](https://knowledgebase.vfulfill.io/en/articles/12717559-platform-roundup-october-2025.md)
- [🚀 Platform RoundUp - November 2025](https://knowledgebase.vfulfill.io/en/articles/13180424-platform-roundup-november-2025.md)
- [🚀 Platform RoundUp – December 2025](https://knowledgebase.vfulfill.io/en/articles/13370188-platform-roundup-december-2025.md)
- [🚀 Platform RoundUp - January 2026](https://knowledgebase.vfulfill.io/en/articles/13683653-platform-roundup-january-2026.md)
- [🚀 Platform RoundUp - March 2026](https://knowledgebase.vfulfill.io/en/articles/14469417-platform-roundup-march-2026.md)
- [🚀 Platform Roundup - May 2026](https://knowledgebase.vfulfill.io/en/articles/15414833-platform-roundup-may-2026.md)
- [🚀 Platform RoundUp - June 2026](https://knowledgebase.vfulfill.io/en/articles/15914826-platform-roundup-june-2026.md)

## Frequently Asked Questions

- [📘 How vFulfill Works & Frequently Asked Questions](https://knowledgebase.vfulfill.io/en/articles/14977737-how-vfulfill-works-frequently-asked-questions.md)