Sometimes, even after delivery, customers may ask for a change — like returning the product, getting a replacement, or asking for a refund. To make this easy, vFulfill gives you three clear options:
Reverse Pickup (RVP), Replacement, and Refund End Customer. Here’s what each means and how it works.
🔄 What is Reverse Pickup Request (RVP) ?
Reverse Pickup (RVP) means arranging for the delivered product to be collected back from your customer’s address and returned to the vFulfill warehouse.
👉 Tip: Only initiate RVP if the product is in good, re-sellable condition. Otherwise, you may end up paying the RVP cost for a product that cannot be resold.
❓ How RVP Works Step by Step:
Stage | What Happens |
1. Request Raised | You select Request Action >> Reverse Pickup on the delivered shipment. |
2. Initiation | vFulfill team initiates the pickup and generates a tracking number and you can track it like a forward order. |
3. Pickup Attempt | A delivery person will visit your customer’s address to collect the product. |
4. In-Transit | Once picked up, the shipment travels back to vFulfill’s warehouse. |
5. QC at Warehouse | On arrival, our team opens the package and performs a basic Quality Check (QC): |
6. Closure | Once QC is done, the request is marked Closed, and you can view the outcome under request notes. |
📦 What is a Replacement Request ?
A Replacement request means creating and sending a new order for your customer - usually when they want a different size, color, or a fresh piece of the same product.
❓ How Replacement Requests Works Step by Step:
Stage | What Happens |
1. Initiate Replacement | On the delivered shipment, click Request Action >> Replacement. |
2. New Order Created | A fresh order is automatically generated in your Open Orders. This is a Prepaid Order, meaning:
|
3. Place the Order | You need to manually place the replacement order from the Open Orders tab. |
4. Processing | The replacement order goes through the same workflow as any new order: |
5. Delivery | The replacement product is delivered to your customer, completing the cycle. |
👉 Note: Many sellers combine RVP + Replacement. For example, they first raise RVP to collect the old item, and simultaneously or later create a Replacement order for the new one.
💰 What is a Refund End Customer Request ?
A Refund End Customer request means returning money to your end-customer from your vFulfill wallet when the customer doesn't chose for replacing or exchanging the product.
👉 Important: Refund requests are only available if:
You’re operating under vFulfill’s GST account and
The order type is COD (Cash on Delivery)
ORvFulfill has collected the payment for your pre-paid orders
❓How Refund Requests Works Step by Step:
Stage | What Happens |
1. Request Raised | On the delivered COD shipment, click Request Action >> Refund End Customer. |
2. Processing | The vFulfill team verifies and processes the refund directly to your end-customer. |
3. Wallet Adjustment | Since COD payments are already remitted to your vFulfill Wallet, the refund amount is also deducted from your wallet balance. |
4. Closure | Once the refund is issued, the request is updated with notes and marked Closed. |
👉 In the end...
With these three options - Reverse Pickup, Replacement, and Refund - you have full control over handling post-delivery requests smoothly.
Choosing the right option ensures your customers stay happy - Learn How to Raise Delivered requests.
💡 Tip: Always check the condition of the product and the type of order before initiating any request to avoid unnecessary costs or delays.