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💼 vFulfill Wallet Transactions Glossary

A detailed explanation of every charge debited or credited from your wallet, why it’s applied, and when it occurs.

Deeksha Yadav avatar
Written by Deeksha Yadav
Updated over 4 months ago


The vFulfill Wallet keeps track of all your payments, charges, and refunds on the platform. This glossary explains the different types of wallet transactions, so you can easily understand where your money is going and why.

Use this guide to make sense of your wallet activity anytime.
​

📍Note : The service charges shown in this article don’t include GST. GST will be added based on whether your account uses vFulfill’s GST or your own GST number.


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​A) Sourcing & Storage Charges :

All the transactions mentioned below are created when a product is sourced through vFulfill.


📌 Transaction Head


🗒️ Definition & Charges


💸 Occurrence


​1. Sourcing Request


​This charge happens when you ask vFulfill to source a specific product for you.

How it's calculated:
Per-unit price (as quoted in the RFQ) × Quantity
​


​Once the sourcing request is approved.
​
​⭐️ Debit


​2. Inward Fee


This fee is charged when new stock is labelled & added to the warehouse.


​How it's calculated:
₹5 × Number of units added


​At time of placing the sourcing request.
​
​⭐️ Debit


​3. Storage Charges


This fee is for storing your products in the warehouse.
​
​How it's calculated:
₹0.10 × Number of units
​​
​When it's charged:

  • If sourced via vFulfill: First 30 days are free

  • If stock is sent directly: Charges start from Day 1


​Charged daily, based on quantity of products stored.
​
​⭐️ Debit



B) Confirmation Related Charges (Optional) :

If you choose to have vFulfill confirm your orders before shipping and handle NDR (Non-Delivery Reports), the following charges will apply. These are only charged if you opt in for this service.
​


📌 Transaction Head


🗒️ Definition & Charges


💸 Occurrence


​1. Order Management Fee
​


Covers order confirmation via IVR, calls, and WhatsApp, plus NDR handling
​
​How it's calculated: ₹25 per order
​


​When an order is synced in vFulfill.


​⭐️ Debit

​

2. Wingman Charges
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​


Covers automated WhatsApp messages to confirm orders, send updates, handle NDR, and reschedule deliveries with customers automatically to improve engagement.


​How it's calculated:
Charged per order, based on your subscription plan


​When an order is synced in vFulfill.
​
​⭐️ Debit




C) Fulfillment & Shipping Charges :

All the transactions mentioned below are created when an order is placed and are processed immediately.


📌 Transaction Head


🗒️ Definition & Charges


💸 Occurrence

​1. Fulfillment Fee


This fee covers all the steps involved in getting your order ready for shipment.

It includes picking the items from the warehouse shelf(outbound handling), printing labels, and packaging the products safely in a box packaging.

It covers all activities related to preparing an order for dispatch.
​
​How it's calculated:

  • Outbound handling: ₹8 per unit

  • Printing & stationery: ₹2 per order

  • Box Packaging: ₹10 per order (for every 500 grams)

Example:

  • For 1 unit: 8 + 2 + 10 = ₹20

  • For 2 units: (8 × 2) + 2 + 10 = ₹28


​When an order is placed on vFulfill.
​
​
​⭐️ Debit


​2. Forward Shipping


It is the cost charged by the last-mile delivery partner to ship an order from the warehouse to your customer.
​
​How it's calculated:
Depends on the shipping rate card selected under store settings >> shipment settings in your vFulfill account.
​


​When an order is placed on vFulfill.
​
​⭐️ Debit


​​3. Verified Order Cancellation


This charge applies when you cancel an order that is already in the packaging or processing stage.

How it's calculated:
Only if the order has reached the processing or packaging stage at the time of cancellation, fulfillment fees will not be reversed.


​At cancellation, only if order had reached processing.
​
​⭐️ Debit
​




D) Post Delivery Charges :

If your order is delivered, the below charges will occur based on your KYC type.


📌 Transaction Head


🗒️ Definition & Charges


💸 Occurrence


​1. COD Charges


This fee is for the delivery partner’s service in collecting cash on delivery (COD) from your customers.

How it's calculated:
A percentage or fixed amount (whichever is higher) of order value is charged on each delivered order, based on your shipment settings.


​After delivery, the transaction shows as Pending.

On the next Monday or Thursday, it becomes Processed and is deducted from your wallet.
​
​⭐️ Debit

​2. Convenience Fee


This is a service fee charged by vFulfill for processing and delivering your orders.
​
​How it's calculated:
A percentage or fixed amount (whichever is higher) of order value is charged on each delivered order, based on your subscription plan.

After delivery, the transaction shows as Pending.

On the next Monday or Thursday, it becomes Processed and is deducted from your wallet.
​
​⭐️ Debit


​
​3. COD Remittance

This is the cash collected by the delivery partner from your customers for COD orders.

How it's calculated:

  • If your account uses vFulfill’s GST: Order value minus GST.

  • If you use your own GST: You receive the full order amount.


​Orders delivered by Saturday are remitted on Monday evening.
​

Orders delivered by Tuesday are remitted on Thursday evening.


​✅ Credit


​4. Order GST


​This charge applies to partners operating under vFulfill’s GST. It represents the GST component deducted from the order amount because vFulfill submits this tax to the Indian government on the seller’s behalf.
​
​How it's calculated:
Based on the product’s GST rate (%)
​

After delivery, the transaction shows as Pending.

On the next Monday or Thursday, it becomes Processed and is deducted from your wallet.
​
​⭐️ Debit


​5. Tax Management Fees
​


This fee applies only to partners using vFulfill’s GST and covers handling your GST filings.

How it's calculated:
₹25 per delivered order

After delivery, the transaction shows as Pending.

On the next Monday or Thursday, it becomes Processed and is deducted from your wallet.
​
​⭐️ Debit



E) Return to Origin (RTO) Charges :

If your order is NOT delivered, the below charges will occur.


📌 Transaction Head


🗒️ Definition & Charges


💸 Occurrence


​1. RTO Handling Fee


This fee is charged when an order fails to deliver and is returned to the warehouse. It is considered an inward charge since the returned stock is added back to inventory.

How it's calculated:
₹5 per unit​


​When the returned order is inwarded back to the inventory.
​
​⭐️ Debit
​


​2. RTO Shipping


This fee covers the cost charged by the delivery partner to ship the returned product back to vFulfill’s warehouse.

How it's calculated:
Same as the Forward Shipping Fee for the original delivery.

When the order is marked as RTO by the shipper or the LMD company.
​
​⭐️ Debit

Conclusion :

Understanding these wallet transaction charges helps you keep track of your costs and manage your vFulfill account more effectively.
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​If you have any questions or need further clarification, feel free to reach out to our support team.


Related Articles
💰 Adding Funds to your vFulfill Wallet
🛒 Sourcing a product with vFulfill
📑 KYC Form Submission
📮 How to Track Shipments with vFulfill?
🙋 What is Reverse Pickup (RVP), Replacement, and Refund Requests ?
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