Keeping your customers updated at every step builds trust—and WhatsApp is one of the fastest and most reliable ways to do that.
In this article, we’ll walk you through how to activate WhatsApp notifications from your vFulfill account, what types of messages you can send, and why it’s worth enabling them.
🛠️ How to Set It Up
In your vFulfill account, Go to Tools >> Configure WhatsApp
Follow the steps in the video below to activate WhatsApp notifications. It takes just a few minutes to get started 👉
✅ Activate WhatsApp Notifications for Your Customers
💬 What You Can Do with WhatsApp Notifications
✨ Feature | 🔍 What It Does | 🎯 Benefit |
💵 COD Order Confirmation |
Instantly verifies Cash-on-Delivery orders via WhatsApp before processing them.
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Reduces fake/unintended orders and boosts delivery success.
|
🏠 Address Confirmation |
Allows customers to confirm or correct their delivery address after placing an order.
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Minimizes delivery failures due to incorrect addresses. |
🚚 Shipping Updates |
Notifies customers at each stage: dispatched, in transit, out for delivery, and delivered.
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Keeps customers informed and reduces “Where is my order?” queries. |
🔁 NDR Management |
Alerts customers immediately when a delivery attempt fails, prompting quick action.
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Increases chances of successful redelivery and lowers RTOs. |
Note : Each of these features is optional—you can enable only the ones that work best for your brand and operations.
💳 Rate Card for Availing the WhatsApp Order Communication
Plan | WhatsApp Order Communication Charges |
Free | ₹5 / Order |
Mover | ₹5 / Order |
Shaker | ₹5 / Order |
Earthquaker | ₹5 / Order |
🧾 How You’ll Be Charged
Charges are applied on a per order basis each time a WhatsApp notification is sent to your customer. This means every triggered message, such as order updates or delivery alerts, incurs a small fee.
You can view the breakdown of these charges in your vFulfill account by going to:
Wallet >> Transaction Logs >> Filter the transaction Head and Select Wingman Charges
✅ Why You Should Enable WhatsApp Notifications
⏳ Save time by cutting down on manual follow-ups and reminders
📦 Boost delivery success, especially for COD orders
📉 Reduce support queries with proactive, real-time updates
🤝 Build trust and keep customers engaged throughout their order journey
📌 In Summary
Activating WhatsApp notifications helps you streamline communication, keep customers informed, and improve order success - all with minimal effort.
It’s an easy way to deliver a better experience for your buyers. Need help setting it up? If you get stuck, just reach out - we’re always here to support you! 💬