We’ve put together some real examples of lost shipment claims - across different journey types - so you know exactly what to expect and how the credit reflects in your vFulfill Wallet.
🧭 Example 1: Lost Shipment in Forward Journey
Scenario: Ravi shipped a COD order on 15th April 2025 with vFulfill worth ₹1,499. Here’s the complete flow of what happened:
🔹 Order Details
Detail | Explanation |
Order Type | COD |
Order Value | ₹1,499 |
Charges Paid by Ravi | Fulfillment Fee, Forward Shipping Fee, Product Cost (based on bulk sourcing) |
Once the order was shipped, the following transactions were recorded in Ravi’s vFulfill Wallet:
🔹 What Happened Next
Detail | Explanation |
Issue | Shipment never reached his customer. Courier marked it as Lost after failed delivery attempts on 4th June 2025. |
vFulfill Action | Order was auto-identified as a Lost Shipment. |
Claim Processed | ₹1,499 credited to Ravi’s vFulfill Wallet. |
Claim Type | 100% of order value (as it’s under ₹2,000 cap). |
Wallet Transaction Head | Lost Claim |
1.The shipment got marked as Lost on 4th June 2025 in the courier partner’s tracking system (as shown in the image below).
2. Once this status was updated, a corresponding Lost Claim transaction was automatically created in his vFulfill Wallet, which initially appears in a Pending state (see image below).
3. The lost claim was processed and credited to his wallet on 31st July 2025 — the last day of next month.
✅ Note: For forward journey losses, the credit is 100% of the order value subject to a maximum cap of ₹2,000.
Since ₹1,499 is under the cap, Ravi received the full amount.
Review our Automated Claims Article for full information
🧭 Example 2: Lost Shipment in RTO Journey
Scenario: Ravi shipped a COD order on 1st May 2025 with vFulfill worth ₹3,499. Here’s the complete flow of what happened:
🔹 Order Details
Detail | Explanation |
Order Type | COD |
Order Value | ₹3,499 |
Charges Paid by Ravi | Fulfillment Fee, Forward Shipping Fee, Product Cost (based on bulk sourcing) |
Once the order was shipped, the following transactions were recorded in Ravi’s vFulfill Wallet:
🔹 What Happened Next
Detail | Explanation |
Issue | The order was not delivered and marked RTO, but the shipment got lost during the RTO journey. |
vFulfill Action | Shipment auto-identified as Lost in RTO. |
Claim Processed | ₹2,000 credited to Ravi’s vFulfill Wallet |
Claim Type | 60% of order value ₹3,499 (as the max cap is ₹2,000 ) |
Wallet Transaction Head | Lost Claim |
1. The shipment was marked as Lost on 26th July 2025 in the courier partner’s tracking system (as shown in the image below)
2. Once this status was updated, a corresponding Lost Claim transaction was automatically created in his vFulfill Wallet, which initially appears in a Pending state (see image below).
3.The lost claim was processed and credited to his wallet on 31st August 2025 — the last day of next month.
✅ Note: For shipments lost in the return (RTO) journey, the credit is 60% of the order value, subject to a cap of ₹2,000.
60% of ₹3,499 is ₹2,099.40 – but since the cap is ₹2,000, that's the amount credited.
Review our Automated Claims Article for full information
🧭 Example 3: Lost Shipment in RVP Journey
Scenario: Ravi shipped a COD order on 2nd May 2025 with vFulfill worth ₹2,499. Here’s the complete flow of what happened:
🔹 Order Details
Detail | Explanation |
Order Type | COD |
Order Value | ₹2,499 |
Charges Paid by Ravi | Fulfillment Fee, Forward Shipping Fee, Product Cost (based on bulk sourcing), COD Fees, Percentage Convenience Fee, Order Reverse Pickup |
The following transactions were recorded in Ravi’s vFulfill Wallet:
🔹 What Happened
Detail | Explanation |
Issue | The shipment was picked-up from customer but the RVP shipment got lost during the return journey. |
vFulfill Action | Shipment auto-identified as Lost in RTO. |
Claim Processed | ₹1,499.40 credited to Ravi’s vFulfill Wallet |
Claim Type | 60% of order value ₹2,499 (as this value is lower) |
Wallet Transaction Head | Lost Claim |
1. The shipment was marked as Lost on 21st July 2025 in the courier partner’s tracking system (as shown in the image below)
2. Once this status was updated, a corresponding Lost Claim transaction was automatically created in his vFulfill Wallet, which initially appears in a Pending state (see image below).
3.The lost claim was processed and credited to his wallet on 31st August 2025 — the last day of next month.
✅ Note: For RVP losses, the credit is 60% of the order value, subject to a ₹2,000 cap.
60% of ₹2,499 = ₹1,499.40, so that's what was credited.
That's it!
We hope these real-life examples made the process clearer 🙌 .If you ever feel unsure about a case or don’t see a credit you were expecting, our Support team is just a message away—we’ll be happy to look into it for you.💬