We’re excited to share updates that make managing orders, submitting RFQs, handling payments, and navigating your account faster, easier, and more efficient.
Plus, we’ve implemented features based on your feedback, so you can work smarter and serve your customers even better.
🌰 In a nutshell, here’s a quick glance at what’s new:
NDR Section Revamp – Cleaner design, order-level details, smart recommendations with timers, filters & bulk actions.
RFQ Form Upgrade – Smarter inputs, faster outputs, and options for NPD & Custom Products on premium plans.
Unified Store Settings – All settings brought together in one place for quick management.
Profile Page Redesign – A well-organized hub for details, rate cards, plans, and billing.
Partial COD Payment – Customers can pay part upfront and the rest on delivery, reducing cancellations.
One-Click Replacements – Replace sizes, colors, or quantities instantly without manual order creation.
🛠 Product Enhancements
These are platform improvements aimed at streamlining your workflow and improving usability.
1. NDR Section Revamp – More Actionable & Efficient
We’ve completely redesigned the NDR (Non-Delivery Report) section to give you better clarity and control over shipments that weren’t delivered on the first attempt.
✨ What’s New
Revamped UI & Interface – cleaner design for better visibility and usability
Order-level details – see the status of each shipment clearly
Recommended actions with a timer – know exactly what to do and when
🚀 New Features
Action Recommendations with Timer – never miss an NDR action
Advanced Filters – quickly search and sort orders
Bulk Actions – move multiple NDRs to calling and take action in one go
Check out the NDR section in detail - How to manage NDRs
2. RFQ Submission Form – Smarter Inputs & Faster Processing
The RFQ (Request for Quotation) form has been improved to make it easier to provide the right information and get accurate results in one go.
✨ Improved Form Inputs
A new set of required information ensures clearer inputs from you
Helps our team provide accurate RFQ outputs faster, reducing back-and-forth
🚀 New Features
NPD (New Product Development) and Custom Products are now available only on the Shaker and Earthquaker Plan
Extra credits required for Custom Products and NPD RFQs
Fast-track your RFQ – speed it up using one extra credit
Check out the new & improved RFQ form - Here
3. Store Settings – All in One Place
Managing store settings is now simpler and more organized. Previously spread across multiple sections, all settings can now be accessed from a single place.
✨ How to Access
From the main menu, go to Settings – all options neatly organized in one place
🚀 Why This Matters
Easier access – no more hunting across sections
Faster management – update store preferences quickly and efficiently
Check out the new Settings Page - Here
4. Profile Page – Revamped & Organized
Your Profile Page has been redesigned to make it more organized and easier to navigate, with all account information under one roof.
✨ Sections Include
Basic Details – view KYC and personal details
Rate Card – check shipment and fulfillment rate cards conveniently
Plan & Billing – upgrade/downgrade plans and get a snapshot of your account essentials
🚀 Why This Matters
Quick access to all essential information
Simplified management of profile, plan, and billing
Better overall account overview
🌟 User Requested Features Implemented
These are the features that we’ve added based on your feedback, to make managing orders and payments even easier.
1. Partial COD Payment Method
Previously, our platform supported only Prepaid and COD payment methods. Now, we’ve introduced Partial COD, giving both merchants and customers more flexibility.
✨ What This Means
You can activate Partial COD as a payment method on your store.
Customers can pay a portion upfront when placing the order, and settle the remaining amount at delivery.
The order details will clearly show Partial COD as the mode of payment, including: Actual order value , Amount paid upfront , Remaining COD amount to be collected
Helps reduce cancellations, especially for higher-value products.
Merchants can track partial payments easily using filters in the dashboard.
💡 Tip: Enable Partial COD for high-value or customizable products to secure upfront payment while providing flexibility to customers.
2. Replacement Option Made Easy
Previously, if a customer requested a replacement—for example, a different size, color, or quantity—you had to manually create a new order, which was time-consuming and prone to errors.
Now, it’s just a few clicks:
Go to the Delivered Shipment order.
Click Take Action → Replacement.
Choose the variant or quantity that needs to be dispatched.
Click Initiate Replacement.
The system automatically:
Creates a new order in Open Orders
Allows you to place and dispatch the replacement immediately
✨ Benefits:
Saves time and reduces errors
Provides faster response to customer requests
Handles size, color, or quantity changes seamlessly
💡 Tip: Use this feature to efficiently manage post-delivery requests from customers without manually creating orders.
👋 Wrapping Up!
We hope these updates make managing your orders, RFQs, store settings, payments, and account a little easier and more efficient.
Every improvement comes from listening to your feedback, and we’ll continue working on ways to make your experience smoother and more helpful.
Thank you for being with us on this journey – your feedback helps us improve every day. 😊