We’re back with March’s platform updates - all focused on helping you save time, stay in control, and make quicker decisions on vFulfill.
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As your operations grow, managing multiple stores, handling team access, and staying on top of post-delivery requests can start becoming time-consuming and scattered.
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This month, we’ve focused on simplifying exactly that - making key workflows more structured, easier to navigate, and quicker to act on, so you can spend less time managing and more time making decisions.
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As always, these improvements are shaped by how you actually use the platform, so everything feels more practical, intuitive, and aligned with your daily operations.
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•Multistore selection across Orders, Shipments & NDR - get a unified view of all your stores and manage operations without constant switching

• Order Support module upgrade - clearer structure and better visibility so you can understand, track, and act on requests faster

• Customer data masking for added users - control who can access sensitive customer details while your team continues to operate smoothly

• Shipment Journey report in Downloaded Reports - track how shipments move across stages and identify delays or patterns more easily

• Product variant level search in Orders & Shipments - directly find specific variants and avoid digging through multiple orders

If you’re managing multiple stores, switching between them to track orders, shipments, or NDRs can quickly become repetitive and time-consuming.
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With this update, you can now select and view multiple stores together across the Orders, Shipments, and NDR modules - giving you a single, combined view of your operations.
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Instead of jumping between stores to piece together information, you now get everything in one place, making it much easier to track, compare, and take action.
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👉 To use this, go to Orders, Shipments, or NDR, and select one or multiple stores from the store selector in the top menu.
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This removes the constant back-and-forth that comes with managing multiple stores.
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You can monitor performance, track orders, and handle issues across stores in less time - without constant back-and-forth or missed updates.

Handling post-delivery requests and escalations often involves going through multiple details, statuses, and updates - and when the information isn’t structured well, it can slow down how quickly you’re able to act.
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With this update, we’ve improved the UI across Requests, Escalations, and NDR Escalations to make everything more organized and easier to navigate.
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Information is now structured in a way that helps you quickly understand the current status, key details, and what action is needed.

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The Delivered Requests and Escalations section now comes with better detailing and clearer visibility into each case.
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This makes it easier to review updates, understand the context, and take the next step with more confidence.
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​Check out the detailed version here.
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The NDR Escalations interface has been refreshed to provide a smoother and more intuitive experience.
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There’s no change in functionality - but navigating and working through escalations now feels more seamless.
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Post-delivery support is time-sensitive, and delays often come from unclear or scattered information.
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With a cleaner structure and better visibility, you can now scan, understand, and act on requests much faster - especially in time-sensitive cases where clarity matters most.
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When working with team members or external users, giving access to orders and shipments often means exposing sensitive customer details like phone numbers and email IDs.
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With this update, customer contact details are now masked by default for all added users across Orders and Shipments pages.
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This allows your team to continue managing operations as usual, while you retain better control over what information is visible to whom.
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👉 To use this, Go to Profile → Manage Users → Roles, and enable “View Contact No. & email” permissions as needed.
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You can safely collaborate with your team without worrying about unnecessary data exposure - keeping operations smooth while protecting customer information.
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Tracking shipments often means relying only on the current status, which doesn’t always show what actually happened across the delivery journey in one glance.
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With this update, a Shipment Journey report is now available in the Downloaded Reports section - giving you a complete breakdown of each shipment from dispatch to closure.
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This means instead of just seeing the latest update, you can clearly understand how the shipment progressed at every stage, where delays occurred, and what actions were taken.
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👉 To use this, Click the Download Reports icon → Generate New Report → select Shipment Journey, fill the details, and submit to download the report
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You no longer have to piece together shipment data manually. With all key checkpoints in one place, you can:

When you’re working with multiple variants of the same product, finding specific orders or shipments often means going through all product-level data.
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With this update, you can now search and filter directly at a product variant level across Orders and Shipments.
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This means you no longer need to manually scan through multiple entries - you can directly access the exact variant you’re looking for in just a few clicks.
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👉 To use this, on any Orders or Shipments page, apply filters → select the Product, then choose the specific Variant to view relevant data
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This makes tracking faster, more precise, and far less effort-intensive - especially when managing multiple variants at scale.

You can quickly identify issues, monitor performance, and take action without unnecessary back-and-forth.
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We’ve continued expanding the Product Research Tool to help you discover, compare, and sell smarter.
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🔗 Explore the Product Research Tool to see all the latest products and insights- Here.

March’s updates are all about helping you operate with more clarity and control - whether it’s managing team access, handling post-delivery requests more efficiently, or tracking your operations across multiple stores.
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Each improvement is designed to reduce manual effort, remove friction, and help you take quicker, more confident actions on the platform.
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We’re building vFulfill to make your day-to-day operations simpler - so you can stay focused on what truly matters: growing your business.
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Here’s to smoother operations and better decisions, every day. 🌟
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