vFulfill is built to help you start and scale your e-commerce business without worrying about sourcing, storage, packaging, or shipping.
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Whether you are just starting your Shopify store or already running ads, vFulfill handles the backend so you can focus on selling and growing.
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Below are the most common questions new users ask before getting started.
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vFulfill is an eCommerce backend automation platform that helps you source, store, pack, and ship products across India.

Instead of managing suppliers, inventory, warehousing, and logistics on your own, you can use vFulfill to handle fulfillment while you focus on growing your brand and sales.

The process is simple:

Yes. You can operate your store from anywhere in the world while selling to customers in India.

No, GST is not mandatory to get started with vFulfill.
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If you do not have a GST registration, you can select Individual while completing your KYC form and start selling using vFulfill's GST registration.
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In this setup, vFulfill pays the applicable GST on your sales. As a result, the GST amount is deducted from the order value during settlement.
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If you have your own GST registration, you can complete your KYC as a business and operate using your own GST details.
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Yes. KYC is required before you can fully use platform services, place orders, and withdraw funds.

Choose based on your stage of business:

Yes. A subscription is required to access sourcing features, RFQs, and the Product Research Tool.

Stockshipping is a fulfillment model where you purchase inventory in advance and store it in vFulfill warehouses.

When customers place orders on your store, we fulfill them directly from your inventory.

In Stockshipping:

Stockshipping is ideal for:

Yes. A minimum quantity of 100 units is generally required to begin sourcing a product through Stockshipping.
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MOQ may vary depending on the product category and supplier requirements.

No. You can continue using the platform based on your business requirements and active subscription status.

You may get limited access on the free plan. However, full access to the Product Research Tool, winning products, and sourcing features requires an active subscription.

You can use the Product Research Tool available within vFulfill under:

Products → Product Research Tool

It helps you discover:

RFQ stands for Request for Quotation.

An RFQ allows you to know:

before committing to sourcing a product.

Yes. You can submit an RFQ for products that are:

Our sourcing team will evaluate availability, pricing, lead times, and feasibility.

Yes. You can share the product link through an RFQ, and our sourcing team will evaluate whether it can be sourced.

Most RFQs are processed within the defined turnaround time based on the product type.
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An expected quote date is assigned and displayed against the RFQ.You can track progress directly from the RFQ dashboard.

Yes. If sample ordering is available for the product, you can request a sample before placing a bulk sourcing request.

This helps you evaluate product quality before committing to inventory.

Once you're satisfied with the quotation:

Sourcing timelines vary depending on the product, supplier availability, customization requirements, and quantity ordered.
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The expected timeline is shared during the sourcing process.
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Once your RFQ is approved and the sourcing request is placed, the product price is generally locked and does not change.

The quoted pricing remains applicable throughout the sourcing process unless there is a change in your requirements, such as:

If any such changes affect the pricing, our team will inform you before proceeding with procurement.

Yes. Once a product has been sourced, you can raise a new sourcing request whenever you need to replenish inventory.

Yes. Once a product has been sourced, you can raise a new sourcing request whenever you need to replenish your inventory.
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However, if the pricing shown in the RFQ or Product Research Tool is more than 15 days old, we recommend submitting a new RFQ before placing the sourcing request. This helps ensure you receive the most up-to-date pricing and availability information before procurement begins.
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Yes. Depending on the product and supplier, options may include:

Requirements may vary based on MOQ and product type.

Yes. Depending on your product type, quantity, and requirements, custom packaging options may be available.

Your Account Manager can guide you on the available options and minimum requirements.
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Yes. Branding inserts can be added subject to operational feasibility and applicable charges.
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Your inventory is stored in vFulfill warehouses and managed through the platform.

Once inventory is received and basic quality checked, it is added to your inventory dashboard and becomes available for fulfillment.

Yes. You can monitor stock levels directly from the Inventory module.

No. If the inventory has been sourced through vFulfill, you receive 30 days of free storage from the date the inventory is received at our warehouse.

After the free storage period, applicable storage charges may apply as per the current rate card.

Yes. You can ship your inventory to our warehouse and use vFulfill for storage and fulfillment.

This requires:

Applicable storage and fulfillment charges will apply.

Once inventory reaches low levels, you should submit a new sourcing request to replenish stock.

Running out of inventory may pause fulfillment until stock becomes available again.

Inventory is stored and managed according to operational processes.

If any issue occurs, our team will investigate and provide the applicable resolution as per policy.
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Yes. vFulfill integrates directly with Shopify and WooCommerce.

Once connected:

Yes. Multiple store integrations are supported depending on your business requirements and subscription plan.

Order syncing may stop until the connection is restored.

You should reconnect the store as soon as possible to avoid fulfillment delays.

Yes.

We strongly recommend placing a test order to ensure:

No. Once your store is connected, orders are automatically synced to your vFulfill dashboard.

However, before fulfillment begins, you need to select the synced orders and place them to vFulfill with a single click.

Yes. Orders that are placed before 1 p.m are dispatched on the same day.

Same-day fulfillment helps reduce processing time, enabling faster deliveries and a better customer experience.

Yes. Order status, shipment tracking, delivery updates, and RTO status can all be tracked directly from your dashboard.

Orders can usually be cancelled only if they have not yet entered fulfillment or shipping stages.

Once processing begins, cancellation may not be possible.

Address changes depend on the order stage.

Changes are easier before fulfillment starts and may not be possible after shipment dispatch.

Order modifications depend on the fulfillment stage. Our support team can guide you on the available options.
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Yes. We support PAN India delivery across serviceable PIN codes through our logistics network.

vFulfill works with multiple courier partners and automatically selects the most suitable option based on serviceability, delivery timelines, and shipping rates.

Courier allocation depends on serviceability and operational feasibility.

In specific cases, courier preferences may be accommodated.

Delivery timelines depend on:

Most orders are delivered within 3-7 days after dispatch.

Yes. COD is available for eligible shipments across India.
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No. vFulfill does not charge any weight dispute fees on shipments. Charges are deducted as per your chosen shipment rate card.
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Your wallet is used to:

The process works as follows:

For Indian bank accounts, withdrawals are generally reflected within 1–2 business days.

International bank transfers may take longer depending on banking processes.

Yes. Funds available in your wallet can be used for sourcing, fulfillment, shipping, or withdrawn to your bank account.
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Depending on your usage, charges may include:

If delivery is unsuccessful, the shipment may be returned to the warehouse as an RTO (Return to Origin).

Yes. All RTO statuses are visible inside your dashboard.

Yes. The RTO shipping charge is generally equal to the forward shipping charge applicable for that shipment.
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Additionally, a fixed RTO handling charge of ₹5 per shipment is applied.

Customer returns are processed according to the applicable return policy.

Once the returned product reaches the warehouse and is inspected, the status is updated in your dashboard.
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Yes. You can source and manage multiple products simultaneously, subject to inventory availability and operational requirements.

Inventory planning and product validation are important before purchasing stock.

We recommend researching demand and testing products before committing to larger quantities.
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When comparing prices, it's important to understand what is included in the cost.
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Alibaba pricing often reflects only the product cost and may not include:

With vFulfill, you're not just sourcing a product. You're getting an end-to-end ecosystem that helps you source, store, fulfill, and deliver products across India through a single platform.
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Working directly with a supplier usually means managing multiple moving parts on your own, including sourcing, inventory, warehousing, fulfillment, shipping, COD reconciliation, and operational support.
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With vFulfill, all of these services are available through a single platform and support system, helping you focus on growing your business instead of managing day-to-day operations.
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You can reach our support team through the chat icon available in your dashboard.

Account management support is availbale on Shaker and Earthquaker plans.
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If you have any questions that are not covered here, feel free to reach out to our support team. We'll be happy to help you understand how Stockshipping works and guide you through the next steps.
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